Having Difficult Conversations

Tuesday, October 20, 2015 | 7:00 P.M. - 8:00 P.M EST  


Purchasing Options

  • Live Webinar with 14-day access to recording - $199
  •  MP4 High Definition Video Recording Download - $199
  • 4 Part Conflict Management Series:  Live Webinars with 14-day access to recordings -$749
  • 4 Part Conflict Management Series MP4 High Definition Video Recording Download - $749
  • Additional Connections for Individuals from the Same Institution (Great for Off-Campus Students!) $10/additional connection



















Having tough conversations is part of being a peer leader and requires a specific set of tools.

Learning Objective

Students will be able to initiate and effectively manage difficult conversations, identify others' needs and feelings to create connections, deescalate heightened conflict, and work toward solving the problem.


You will gain communication skills that help you have difficult conversations.  You will also explore creative techniques for making these conversations occur more naturally and in non-threatening environments. Our expert instructor will then discuss the SEAL method, where you can address the situation, emotions involved, actions needed to resolve the conflict and locking up the solution. You will gain the skills to:

  • Begin and Effective Manage a Difficult Conversation
  • Listen Actively
  •  Use a Non-Blaming Communication Style
  • Seal the Deal to help you Keep the Focus on Solving Problems While Building Relationships 

This interactive webinar provides opportunities to engage in reflection, discussion, and role-playing. After the webinar, you will receive a 30-minute follow-up role-playing activity to help you apply the webinar's concepts and immediately begin developing a more effective conflict management style today.



Pearl W.  Bell, MA

Pearl has taught at The Conflict Center for over 9 years and is adjunct faculty at University College at the University of Denver. An experienced speaker and trainer in the areas of Conflict, Anger, Communication, Relationships and Violence Prevention, she has spoken on topics such as Transformative Mediation, Social Norming, Bullying Prevention, Dating Violence, Karpman’s Triangle and Power, Privilege and Oppression.    She received her dual Master’s Degrees from the University of Denver in International Studies and in Conflict Resolution, she has a Certificate in Alternative Dispute Resolution and Mediation.  


Jill Schmidt, MSW

Jill  is an Instructor and Program Assistant at The Conflict Center where she has been teaching classes in the area of conflict and anger management to youth and adults since September 2013 as well as working with community partners and instructors to schedule classes and workshops. Jill received her Bachelors in Social Work from Bethel College, Kansas in 2005 and Masters in Social Work from the University of Denver in 2014. She has spent the past ten years working with youth and young adult volunteers excited about making a difference in the world. Through her work and personal experiences, Jill has seen the ways that effective communication and conflict skills transform community and interpersonal relationships. She is excited to share these skills with others.